Guest Services Specialist - Front Desk

Schulte Hospitality Group; Anaheim (CA); Presencial; USD 30.000 - 32.000; Tempo integral

Benefícios oferecidos por esta vaga

Daily Pay

Telemedicine & Mental Health

Health Insurance options

401k Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets

Resumo da vaga

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in Anaheim, CA. The role focuses on greeting guests, front desk operations, VIP escorts, and ensuring a seamless check-in/out experience with a strong emphasis on personal recognition and service excellence.

We offer a comprehensive benefits package and a culture dedicated to hospitality, inclusivity, and employee development.

Qualificações

• Minimum of one year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum High School education

Responsabilidades

• Greets guests as they arrive with personal recognition
• Reviews arrival lists daily and prepares welcome amenities
• Escort VIPs to rooms and check them in prior to arrival
• Answer the telephone within three rings with a smile and direct questions or transfers as needed
• Handle cash, count bank at start/end of shift, report cash over/shorts to management
• Keep front desk area clean and organized
• Assist with lobby activation as needed
• Handle guest PII data with proper procedures
• Follow check-in/check-out checklist and collect IDs and payment methods
• Attend promptly to guest needs and inquiries
• Perform various other duties to meet business objectives

Conhecimentos

Basic computer skills

Effective communication

Formação

High School diploma

Descrição da vaga

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in Anaheim, CA. The role focuses on greeting guests, front desk operations, VIP escorts, and ensuring a seamless check-in/out experience with a strong emphasis on personal recognition and service excellence.

We offer a comprehensive benefits package and a culture dedicated to hospitality, inclusivity, and employee development.