Guest Service Pro - VIP Welcome & Front Desk, Daily Pay

Schulte Hospitality Group; Eggertsville (NY); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Daily Pay

Free Telemedicine and Virtual Mental 0

Multiple Health Insurance and Life

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts

Résumé du poste

Schulte Hospitality Group in the United States is seeking a dynamic Guest Service Representative to join our front desk team. You will greet guests, manage check-in/check-out, answer calls with a smile, and uphold our service standards across all guest interactions.

The role requires one year in front desk operations and strong communication skills; we offer comprehensive benefits, daily pay options, and a supportive environment designed to grow your hospitality career.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsabilités

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.

Connaissances

Front Desk Ops

Communication skills

Customer Service

Formation

High School Diploma

Outils

Basic computer skills

Description du poste

Schulte Hospitality Group in the United States is seeking a dynamic Guest Service Representative to join our front desk team. You will greet guests, manage check-in/check-out, answer calls with a smile, and uphold our service standards across all guest interactions.

The role requires one year in front desk operations and strong communication skills; we offer comprehensive benefits, daily pay options, and a supportive environment designed to grow your hospitality career.