Guest Experience Concierge (Front Desk)

Schulte Hospitality Group; Phoenix (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine and mental health care

Health Insurance

401k plan + company match

Paid Time Off

Holiday pay

Pet Insurance

Employee Assistance Program

Discounts on events and more

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team. Schulte Hospitality Group is a leading hotel management company operating multiple locations across the U.S.

We offer a supportive, growth-oriented work environment with a comprehensive benefits package. The role focuses on greeting guests, assisting with check-in/check-out, handling phones and guest inquiries, and maintaining Front Desk operations.

Qualifications

• Minimum of one year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Ability to communicate effectively verbally and in writing

Responsibilities

• Greets guests as they arrive with personal recognition
• Reviews arrival lists daily and assists in preparing welcome amenities
• Escort VIPs to rooms and check them in prior to arrival
• Answer the telephone within three rings with a smile and transfer as needed
• Manage cash handling and report over/shorts to management
• Keep front desk area clean and organized
• Assist with lobby activation as needed
• Handle guest PII data according to procedures
• Assist with check-in/check-out and collect IDs and payment
• Attend to guest needs and inquiries
• Perform various other duties as assigned

Skills

Guest service

Communication

Basic computer skills

Education

High School Diploma

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team. Schulte Hospitality Group is a leading hotel management company operating multiple locations across the U.S.

We offer a supportive, growth-oriented work environment with a comprehensive benefits package. The role focuses on greeting guests, assisting with check-in/check-out, handling phones and guest inquiries, and maintaining Front Desk operations.