Guest Experience Specialist — Front Desk & VIP Service

Schulte Hospitality Group; Chino Hills (CA); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Daily Pay

Health insurance options

401k with company match

Paid Time Off

Holiday pay

Pet Insurance

Employee Assistance Program

Job summary

Schulte Hospitality Group in California seeks a Guest Service Representative to warmly greet guests, assist with check-in/out, and provide outstanding service at the front desk. You will handle inquiries, manage cash, and maintain a welcoming lobby environment, ensuring guest satisfaction throughout their stay.

The role offers Daily Pay, medical and life insurance options, 401k with company match, PTO, and opportunities for career growth within a supportive hospitality culture.

Qualifications

• Minimum of one year in Front Desk Operations.
• Strong written and verbal communication skills.
• Ability to provide excellent guest service and handle inquiries.

Responsibilities

• Greets guests upon arrival and provides personal recognition.
• Assists with check-in/check-out and handles guest questions.
• Counts and manages cash according to cash handling procedures.
• Maintains a clean, organized front desk area and assists with lobby activation.
• Protects guest PII data and follows company security procedures.

Skills

Front Desk Operations experience

Basic computer skills

Effective communication

Guest service mindset

Education

High school diploma

Job description

Schulte Hospitality Group in California seeks a Guest Service Representative to warmly greet guests, assist with check-in/out, and provide outstanding service at the front desk. You will handle inquiries, manage cash, and maintain a welcoming lobby environment, ensuring guest satisfaction throughout their stay.

The role offers Daily Pay, medical and life insurance options, 401k with company match, PTO, and opportunities for career growth within a supportive hospitality culture.