Guest Service Specialist — Front Desk & VIP Care

Schulte Hospitality Group; Chino Hills (CA); Presencial; USD 25.000 - 28.000; Tempo integral

Benefícios oferecidos por esta vaga

Daily Pay

Telemedicine

Health Insurance

401k

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Resumo da vaga

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team. The role focuses on greeting guests, handling check-in/check-out, and delivering exceptional service in a fast-paced front desk environment.

The position requires at least one year in front desk operations, basic computer skills, and effective communication. We offer a full-time schedule with competitive benefits and a supportive, growth-oriented culture.

Qualificações

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsabilidades

• Greets guests on arrival with personal recognition.
• Review arrival lists and prepare welcome amenities.
• Escort VIPs to rooms and assist with check-in.
• Answer phone promptly with a smile and direct calls as needed.
• Manage cash handling; count bank at shift start/end and report discrepancies.
• Keep front desk area clean and organized.
• Assist with lobby activation as needed.
• Handle guest PII data securely.
• Follow check-in/check-out procedures and collect payment methods.
• Address guest needs and inquiries promptly.
• Perform other duties to meet business objectives.

Conhecimentos

Front Desk Operations

Basic computer skills

Effective communication

Formação

High School diploma

Descrição da vaga

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team. The role focuses on greeting guests, handling check-in/check-out, and delivering exceptional service in a fast-paced front desk environment.

The position requires at least one year in front desk operations, basic computer skills, and effective communication. We offer a full-time schedule with competitive benefits and a supportive, growth-oriented culture.