Guest Services Agent: Create Memorable Villa Stays

Sheraton Vistana Resort; Orlando (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition reimbursement

On-site parking

Shoes for Crews credit

Quarterly celebrations

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent in Orlando, FL to ensure memorable stays for Owners and guests. You will check guests into villas, explain amenities and local activities, and respond promptly to requests, coordinating with other departments to resolve issues.

The role requires strong communication, a guest-first mindset, and flexibility to work varied shifts, including weekends and holidays. MVW offers competitive pay and extensive benefits at the property level.

Qualifications

• Strong customer-service orientation.
• Excellent communication and interpersonal skills.
• Willingness to work flexible shifts, including holidays and weekends.

Responsibilities

• Check Owners/guests into villas and review amenities, hours of operation and local activities.
• Respond to questions and requests, coordinating with other departments to resolve issues.
• Explain room features and guide guests to services like ice, vending, and facilities.
• Answer phone calls and route to appropriate departments; assist with bellman/runner duties as needed.

Skills

Customer service

Communication

Guest relations

Multitasking

Job description

Marriott Vacations Worldwide is seeking a Guest Services Agent in Orlando, FL to ensure memorable stays for Owners and guests. You will check guests into villas, explain amenities and local activities, and respond promptly to requests, coordinating with other departments to resolve issues.

The role requires strong communication, a guest-first mindset, and flexibility to work varied shifts, including weekends and holidays. MVW offers competitive pay and extensive benefits at the property level.