Guest Services Specialist - Check-In/Out & Reservations

Peachtree Group; Glendale (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Hyatt Place Glendale, CA is seeking a Guest Service Agent to deliver exceptional guest service. You will handle check-ins and check-outs, secure payments, and assist guests with reservations and requests, maintaining brand standards throughout.

The role focuses on anticipating guest needs and providing friendly, professional service, while adhering to high quality standards and processes that ensure guest satisfaction.

Qualifications

• Processing check-ins and check-outs with accuracy.

Responsibilities

• Process guest check-ins/outs and secure payment.
• Verify and adjust guest billing as needed.
• Assist guests with reservations and special requests in a friendly, timely manner.

Job description

Hyatt Place Glendale, CA is seeking a Guest Service Agent to deliver exceptional guest service. You will handle check-ins and check-outs, secure payments, and assist guests with reservations and requests, maintaining brand standards throughout.

The role focuses on anticipating guest needs and providing friendly, professional service, while adhering to high quality standards and processes that ensure guest satisfaction.