Guest Service Agent

Peachtree Group; Glendale (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Hyatt Place Glendale, CA is seeking a Guest Service Agent to deliver exceptional guest service. You will handle check-ins and check-outs, secure payments, and assist guests with reservations and requests, maintaining brand standards throughout.

The role focuses on anticipating guest needs and providing friendly, professional service, while adhering to high quality standards and processes that ensure guest satisfaction.

Qualifications

• Processing check-ins and check-outs with accuracy.

Responsibilities

• Process guest check-ins/outs and secure payment.
• Verify and adjust guest billing as needed.
• Assist guests with reservations and special requests in a friendly, timely manner.

Job description

Guest Service Agent | Hyatt Place - Glendale, CA

Pay: $25.00 per hour

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.