Guest Services Lead: Front Desk Supervisor

Peachtree Group; Glendale (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Hyatt Place Glendale is seeking a Front Office Supervisor to oversee the guest services team and ensure smooth front desk operations at the Glendale, CA property.

The role requires supervising daily shift processes, training and coaching staff, resolving guest issues promptly, and coordinating with housekeeping and reservations to deliver exceptional service. Cash handling is part of the responsibilities, with a strong emphasis on accuracy and customer care.

Qualifications

• Supervise daily shift processes and ensure SOP adherence.
• Train, direct, resolve issues, and coach front desk staff to maintain quality operations.
• Resolve guest issues quickly to sustain satisfaction.
• Collaborate with housekeeping and reservations for smooth operations.
• Manage cash transactions per hotel policy.

Responsibilities

• Supervise daily shift processes ensuring SOP adherence.
• Train, direct the work of front desk staff and coach for quality operation.
• Resolve customer issues and complaints quickly to maintain guest satisfaction.
• Build relationships and liaise with housekeeping and reservations.
• Control cash transactions at the front desk and maintain responsibility for personal bank.

Skills

Guest services

Team leadership

Training & coaching

Cash handling

Communication

Tools

POS systems

Job description

Hyatt Place Glendale is seeking a Front Office Supervisor to oversee the guest services team and ensure smooth front desk operations at the Glendale, CA property.

The role requires supervising daily shift processes, training and coaching staff, resolving guest issues promptly, and coordinating with housekeeping and reservations to deliver exceptional service. Cash handling is part of the responsibilities, with a strong emphasis on accuracy and customer care.