Guest Services Specialist at Community & Aquatic Center

The Sports Facilities Companies; Artesia (NM); On-site; USD 17,000 - 22,000; Part time

Job summary

The Guest Services Team Member at Artesia Community Center & Aquatic Center provides the first point of contact for guests and delivers exceptional service. You will guide visitors, register participants, handle payments, and stay informed about programs and schedules to answer questions accurately.

Working within a supportive operations team, you’ll handle multiple tasks, ensure smooth front-desk operations, and uphold venue policies while contributing to a positive guest experience daily.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to multi-task in a high-volume environment.
• Strong guest service orientation and teamwork.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Greet guests and provide information and wayfinding as needed.
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Be knowledgeable about facility programs, pricing and schedules.
• Operate multi-line phones and record waivers and event information.
• Resolve guest concerns professionally or direct to management.
• Enforce venue policies and complete daily assignments as needed.

Skills

Excellent communication

Multitasking

Customer service

Attention to detail

Job description

The Guest Services Team Member at Artesia Community Center & Aquatic Center provides the first point of contact for guests and delivers exceptional service. You will guide visitors, register participants, handle payments, and stay informed about programs and schedules to answer questions accurately.

Working within a supportive operations team, you’ll handle multiple tasks, ensure smooth front-desk operations, and uphold venue policies while contributing to a positive guest experience daily.