Guest Services Associate - Aquatic Center

The Sports Facilities Advisory & Management; Shepherdsville (KY); On-site; USD 17,000 - 25,000; Part time

Job summary

The Guest Services Team Member at Shepherdsville Aquatic Center will be the first point of contact, delivering friendly information, selling memberships and court rentals, and guiding guests through the facility.

Based in Shepherdsville, KY, the role supports guest services and events, with opportunities to learn programs, handle inquiries, and contribute to a welcoming atmosphere while developing customer-service skills.

Qualifications

• Must be at least 16 years of age.
• Valid Driver's License required.
• Customer service experience preferred.
• Flexible schedule including nights, weekends, holidays.
• Excellent verbal and written communication.
• Proficient computer skills with basic software platforms.
• Ability to multi-task in a high-volume environment.
• Detail-oriented with strong organizational skills.
• Able to work well with others and show initiative.
• Commitment to safety and guest well-being.

Responsibilities

• Greet members and guests and provide information and way finding as needed
• Assist with selling membership packages and court rentals
• Provide courteous and friendly first-in-class service to all members and guests
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi-line phones
• Record waivers and event information
• Maintain confidentiality and discretion with guest and Team Member information
• Professionally resolve guest concerns and/or direct to appropriate manager
• Know and enforce venue policies and procedures
• Complete special projects, daily assignments, and other duties as assigned
• Manage the inventory of the office supplies and reorder items as needed
• Assist with opening and closing procedures
• Assist with venue preparation for events
• Assist during major events with event and parking operations
• Assist and transport guests as needed around the facility during events
• Become proficient with membership and facility scheduling software platforms
• Complete special projects, daily assignments, and other duties as assigned

Skills

Customer service

Communication

Computer skills

Multi-tasking

Teamwork

Initiative

Attention to detail

Flexibility

Guest relations

Tools

Membership scheduling software

Facility scheduling software

Job description

The Guest Services Team Member at Shepherdsville Aquatic Center will be the first point of contact, delivering friendly information, selling memberships and court rentals, and guiding guests through the facility.

Based in Shepherdsville, KY, the role supports guest services and events, with opportunities to learn programs, handle inquiries, and contribute to a welcoming atmosphere while developing customer-service skills.