Guest Services Associate — Front Desk (Sports Center)

Northeast Volleyball Club; Norwalk (CT); On-site; USD 19,000 - 28,000; Part time

Job summary

Northeast Athletic Center is seeking a Guest Services Representative to join our front-desk team and support daily programming and facility operations. You will greet patrons, answer calls, process bookings, and maintain a welcoming environment.

The role requires excellent customer service, a friendly demeanor, and flexibility to cover shifts on weekdays and weekends. Experience with POS and sports background is a plus.

Qualifications

• Must be 18 years or older.
• Excellent customer service skills and friendly demeanor.
• Willingness to work early morning, late evening, and/or weekend shifts.
• Must be a team player and able to cover shifts.
• Experience with POS transactions is preferred.

Responsibilities

• Provide extraordinary customer service.
• Answer incoming phone calls with positive demeanor.
• Facilitate Welcome Desk/Fields/Courts/Walkways during operating hours.
• Enforce building policies and procedures at all times.
• Monitor facility usage and ensure fields are prepared for customers.
• Perform opening and closing procedures as assigned.
• Greet patrons as they enter and exit the facility.
• Handle POS transactions for bookings and inquiries.
• Maintain equipment and cleanliness of the facility.
• Attend staff meetings and training workshops.
• Perform additional duties as assigned by General Manager.

Skills

Customer service

Phone etiquette

Team player

Record keeping

Education

Currently enrolled college students

Tools

POS system

Job description

Northeast Athletic Center is seeking a Guest Services Representative to join our front-desk team and support daily programming and facility operations. You will greet patrons, answer calls, process bookings, and maintain a welcoming environment.

The role requires excellent customer service, a friendly demeanor, and flexibility to cover shifts on weekdays and weekends. Experience with POS and sports background is a plus.