Aquatics Center Operations & Guest Services Specialist

Tarrant County; Texas; On-site; USD 17,000 - 25,000; Full time

Job summary

The Aquatic Attendant at The Aquatic Center at the Resource Connection supports daily operations, greets patrons, processes registrations, and helps ensure a safe, welcoming environment for all patrons.

This role works with lifeguards and instructors, handles water chemistry checks under supervision, assists with class setups, ADA support, and logs maintenance and safety records; CPR/AED certification within 30 days required.

Qualifications

• Excellent customer service and communication skills, both verbal and written.
• Ability to work in a fast-paced environment and stay organized.
• Ability to work independently and as part of a team.
• Competency with computers and Microsoft Office 365 Suite.
• Advanced analytical skills.
• Demonstrated knowledge and physical ability to perform water rescues.
• Ability to learn water chemistry, aquatic equipment handling, and facility operations.
• Must obtain CPR/AED certification within 30 days of hire.

Responsibilities

• Greet patrons, provide facility tours, check memberships, issue badges, and answer inquiries.
• Assist with class registrations, program sign-ups, and facility reservations; handle patron concerns.
• Plan and prepare equipment for water exercise, swim lessons, and group rentals; maintain deck safety.
• Perform routine water chemistry checks; adjust environmental controls; report maintenance issues.
• Assist lifeguards and instructors during emergencies and evacuations; follow safety protocols.
• Unlock/secure facility areas; complete logs for chemical, cleaning, and bather-load records.
• Conduct daily walkthroughs to verify cleanliness, equipment readiness, and safety compliance.

Skills

Customer service

Communication

Organization

Teamwork

MS Office

Analytical skills

Water rescue

Water chemistry

Facility operations

Diversity communication

Education

High school diploma or GED

Job description

The Aquatic Attendant at The Aquatic Center at the Resource Connection supports daily operations, greets patrons, processes registrations, and helps ensure a safe, welcoming environment for all patrons.

This role works with lifeguards and instructors, handles water chemistry checks under supervision, assists with class setups, ADA support, and logs maintenance and safety records; CPR/AED certification within 30 days required.