Guest Services Specialist

Hyatt Place Hyatt House Tempe/Phoenix/University; Tempe (AZ); On-site; USD 17,000 - 25,000; Full time

Job summary

Hyatt Place Hyatt House Tempe/Phoenix/University is seeking a Front Desk Agent to assist guests with check-in and check-out, handle phone calls, and respond to service requests in line with hotel policies.

The role emphasizes maintaining positive guest relations, knowing hotel features and promotions, and accurately processing registrations and payments while coordinating with various departments for guest satisfaction.

Qualifications

• Education/Experience: Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
• Certificates & Licenses: None Required

Responsibilities

• Assist guests with check-in and check-out while following standard policies and procedures.
• Answer and process all phone calls received and direct inquiries as needed.
• Handle special requests for services or information and communicate with appropriate departments.
• Resolve guest complaints and maintain positive guest relations at all times.
• Maintain knowledge of hotel features, services, hours of operation, rates, packages and promotions.
• Process guest payments, verify registration information, and input data into the system.
• Direct Bell Persons for luggage assistance and escort guests as needed.
• Manage wake-up calls, sent/received faxes, and distribute guest information to departments.
• Ensure room status accuracy with Housekeeping and report discrepancies.
• Process check-outs, adjust vouchers, payouts and miscellaneous charges, and monitor work area cleanliness.

Job description

Hyatt Place Hyatt House Tempe/Phoenix/University is seeking a Front Desk Agent to assist guests with check-in and check-out, handle phone calls, and respond to service requests in line with hotel policies.

The role emphasizes maintaining positive guest relations, knowing hotel features and promotions, and accurately processing registrations and payments while coordinating with various departments for guest satisfaction.