Guest Services Specialist

mcrhotels.com; Harrisburg (Dauphin County); On-site; USD 17,000 - 21,000; Full time

Job summary

TownePlace Suites Harrisburg is seeking a Front Desk Agent to ensure a warm, efficient guest arrival and departure experience. You will address guest needs promptly, use guest names when possible, and support hotel operations to maintain a clean, welcoming environment.

The role requires strong communication, a can-do attitude, and the ability to handle high-pressure situations while following established guidelines. This is a full-time on-site position at the Harrisburg hotel with varied shifts.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must listen, understand, and resolve guest concerns.
• Communication Skills: Clear conveyance of information and ideas.
• Hospitality and Guest Service: Desire to serve all guests.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay.
• Assist with check-in/check-out efficiently and confirm room satisfaction.
• Use guests' names to create a welcoming experience.
• Support events and hotel operations as needed.
• Maintain professional communication with guests and team members.

Skills

Hospitality experience

Can-Do Attitude

Follow guidelines

Handle pace & pressure

Listening & conflict resolution

Communication skills

Hospitality & guest service

Job description

TownePlace Suites Harrisburg is seeking a Front Desk Agent to ensure a warm, efficient guest arrival and departure experience. You will address guest needs promptly, use guest names when possible, and support hotel operations to maintain a clean, welcoming environment.

The role requires strong communication, a can-do attitude, and the ability to handle high-pressure situations while following established guidelines. This is a full-time on-site position at the Harrisburg hotel with varied shifts.