Guest Experience Front Desk Agent

Best-Western-Premier,-the-Central-Hotel; Harrisburg (Dauphin County); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Best-Western-Premier,-the-Central-Hotel in Harrisburg seeks a friendly Front Desk Associate to deliver personalized guest service, check guests in and out, and ensure privacy and safety for all guests.

Responsibilities include answering phones, upselling rooms, promoting hotel services, entering reservations, coordinating with housekeeping via ALICE, handling payments, and maintaining a professional appearance.

Qualifikationen

• High school diploma or equivalent required.
• Professional communication with guests and team members.
• Ability to learn front desk systems and credit handling policies.
• Flexible schedule including weekends and holidays.

Aufgaben

• Answer the telephone and direct calls to appropriate department.
• Enter guest reservations into the property management system.
• Check guests in and out and process payments.
• Upsell rooms and promote hotel services (F&B, events).
• Coordinate with housekeeping via ALICE Platform for room status.
• Maintain guest privacy and professionalism at all times.

Kenntnisse

Guest service

Telephone etiquette

Communication

Cash handling

Professional appearance

Multitasking

Ausbildung

High school diploma or equivalent

Tools

Front desk equipment

Jobbeschreibung

Best-Western-Premier,-the-Central-Hotel in Harrisburg seeks a friendly Front Desk Associate to deliver personalized guest service, check guests in and out, and ensure privacy and safety for all guests.

Responsibilities include answering phones, upselling rooms, promoting hotel services, entering reservations, coordinating with housekeeping via ALICE, handling payments, and maintaining a professional appearance.