Guest Experience Agent - Flexible Schedule & Benefits

Hotel Equities; Harrisburg (Dauphin County); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay available

Employee Assistance Program

Career Growth Opportunities

401(k) with company match

Flexible schedule

Job summary

A prominent hotel management company is seeking a Guest Service Agent for the Hilton Harrisburg in Harrisburg, PA. This role involves greeting and registering guests, providing excellent customer service, and resolving any guest complaints. Applicants should have prior guest service experience and possess strong communication skills. The position offers a competitive pay of $15.00/hour and various benefits, making it an attractive opportunity in the hospitality industry.

Qualifications

• 1-2 years of prior guest service experience preferred.
• Prior hospitality experience also preferred.
• Ability to effectively deal with internal and external customers.

Responsibilities

• Greets and registers guests, provides prompt service.
• Handles guest complaints and resolves issues.
• Promotes hotel services and upsells products.

Skills

Customer service

Patience

Tact and diplomacy

Effective communication

Mathematical skills

Education

High school diploma or equivalent

Job description

A prominent hotel management company is seeking a Guest Service Agent for the Hilton Harrisburg in Harrisburg, PA. This role involves greeting and registering guests, providing excellent customer service, and resolving any guest complaints. Applicants should have prior guest service experience and possess strong communication skills. The position offers a competitive pay of $15.00/hour and various benefits, making it an attractive opportunity in the hospitality industry.