Guest Services Specialist — Flexible Schedule & Growth

Hotel Equities; Harrisburg (Dauphin County); On-site; USD 12,000 - 21,000; Full time

Benefits offered by this job

Team Driven Culture

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay

Employee Assistance Program

Career Growth / Manager Training

Hotel employee discounts

401(k) with company match

Flexible schedule

Life insurance

Parental leave

Referral program

Job summary

Hotel Equities, a renowned hospitality management company, seeks a Guest Service Agent for the Hilton Harrisburg in Harrisburg, PA. You will warmly greet guests, register and assist during their stay, and help resolve issues with a focus on service excellence.

Key duties include handling check-ins/outs, promoting Hilton services, and coordinating with team members to ensure guest satisfaction. The role requires strong communication and basic computer skills.

Qualifications

• Ability to effectively deal with internal and external guests with tact and diplomacy.
• Clear English communication, both spoken and written.
• Ability to input information accurately using a computer system.
• Good basic calculator skills for transactions and balancing amounts.

Responsibilities

• Greet and register guests, provide prompt, courteous service.
• Assist with check-out and resolve guest issues during stay.
• Promote hotel services, amenities, and upsell products.
• Input guest information and manage room assignments and keys.
• Handle guest inquiries by phone or text and relay messages to team.

Skills

Customer service

English proficiency

Computer input

Calculator skills

Education

High School Diploma or equivalent

Job description

Hotel Equities, a renowned hospitality management company, seeks a Guest Service Agent for the Hilton Harrisburg in Harrisburg, PA. You will warmly greet guests, register and assist during their stay, and help resolve issues with a focus on service excellence.

Key duties include handling check-ins/outs, promoting Hilton services, and coordinating with team members to ensure guest satisfaction. The role requires strong communication and basic computer skills.