Guest Service Agent — Flexible Hours & Growth Path

Hilton Harrisburg - Harrisburg, PA; Harrisburg (Dauphin County); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Employee Assistance Program

Career Growth Opportunities

401(k) with company match

Flexible schedule

Job summary

A premier hotel in Harrisburg is seeking a Guest Service Agent to greet and register guests while providing outstanding service. Responsibilities include resolving guest challenges and ensuring a pleasant stay. Ideal candidates should possess excellent customer service skills and experience in hospitality. This role offers hourly pay starting at $15 and a robust benefits package including medical, vacation pay, and career growth opportunities.

Qualifications

• 1–2 years of prior guest service experience preferred.
• Ability to effectively deal with internal and external customers.
• Ability to read, listen and communicate effectively in English.

Responsibilities

• Greet and register guests, provide prompt and courteous service.
• Resolve guest challenges throughout their stay.
• Promote hotel services, amenities, and upsell products to the guests.

Skills

Customer service skills

Communication skills

Problem-solving skills

Patience and tact

Education

High school diploma or equivalent

Tools

Office equipment

Job description

A premier hotel in Harrisburg is seeking a Guest Service Agent to greet and register guests while providing outstanding service. Responsibilities include resolving guest challenges and ensuring a pleasant stay. Ideal candidates should possess excellent customer service skills and experience in hospitality. This role offers hourly pay starting at $15 and a robust benefits package including medical, vacation pay, and career growth opportunities.