Guest Services Lead | Flexible Schedule & Weekly Pay

Pilotcompany; Seville (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Fuel Discount

Medical Plan

Dental

Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilotcompany is seeking a shift supervisor to lead a small team of cashiers in processing all cashless transactions and ensure high-quality guest service.

You will manage end-of-shift reporting, enforce guidelines on restricted merchandise, and maintain a clean, organized work area while promoting products and handling guest concerns. This position offers weekly pay and comprehensive benefits.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Job description

Pilotcompany is seeking a shift supervisor to lead a small team of cashiers in processing all cashless transactions and ensure high-quality guest service.

You will manage end-of-shift reporting, enforce guidelines on restricted merchandise, and maintain a clean, organized work area while promoting products and handling guest concerns. This position offers weekly pay and comprehensive benefits.