Guest Services & Reservations Specialist

Kewadin Casino; Evergreen Shores (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kewadin Casino in Michigan is seeking a Front Desk Clerk to warmly welcome guests, check them in, assign rooms, and handle payments while maintaining accurate records. The role emphasizes friendly, professional service and efficient handling of guest accounts.

You will answer inquiries, coordinate with housekeeping, and promote casino packages and promotions, requiring strong communication and multitasking abilities. This position is on-site and requires flexibility across shifts.

Qualifications

• High School diploma or equivalent required.
• One year of experience working in the Hospitality industry preferred.
• Must have knowledge of customer service principles and be able to use basic software and office machines.

Responsibilities

• Registers guests and assigns rooms.
• Secures payment and issues room keys.
• Maintains records of occupied rooms and guest accounts.
• Makes and confirms reservations.
• Provides courteous, attentive service to all customers.
• Transmits and receives messages and wake-up calls.
• Routes calls to guest rooms and other departments.
• Maintains cash drawer.
• Completes end of shift reports.
• Coordinates with housekeeping on room status.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

Tools

Word processing

Spreadsheets

Databases

Office machines

Job description

Kewadin Casino in Michigan is seeking a Front Desk Clerk to warmly welcome guests, check them in, assign rooms, and handle payments while maintaining accurate records. The role emphasizes friendly, professional service and efficient handling of guest accounts.

You will answer inquiries, coordinate with housekeeping, and promote casino packages and promotions, requiring strong communication and multitasking abilities. This position is on-site and requires flexibility across shifts.