Guest Services Front Desk Specialist

Jackson Lodging Inc; Michigan; On-site; USD 21,000 - 28,000; Full time

Job summary

Jackson Lodging Inc. in Michigan is seeking a Front Desk Agent to warmly greet guests, check them in and out, and ensure a smooth arrival experience. You will handle reservations, answer inquiries, and coordinate with hotel departments to meet guest needs while maintaining accurate records and strong service standards.

This role requires strong communication, problem solving, and a friendly demeanor to create memorable stays.

Qualifications

• Previous experience in customer service, front desk service, or related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests, and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.

Skills

Customer service

Rapport building

Organizational skills

Communication skills

Job description

Jackson Lodging Inc. in Michigan is seeking a Front Desk Agent to warmly greet guests, check them in and out, and ensure a smooth arrival experience. You will handle reservations, answer inquiries, and coordinate with hotel departments to meet guest needs while maintaining accurate records and strong service standards.

This role requires strong communication, problem solving, and a friendly demeanor to create memorable stays.