Front Desk Guest Experience Specialist

Hollywoodgreektown; Detroit (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

PENN Entertainment in Detroit seeks a Front Desk Clerk to greet guests, manage check-ins/outs, and maintain room accounts. You will coordinate with PBX, maintenance, and housekeeping to ensure smooth service.

The role requires strong communication, basic math, and computer literacy; experience with hotel software is a plus. The position offers a fast-paced environment with opportunities for career growth and team collaboration.

Qualifications

• Good verbal and written communication skills.
• Computer literacy with MS Word, Access, PowerPoint, Excel, and hotel software preferred.
• Ability to operate automated phone systems.
• Strong guest services skills and problem-solving ability.
• Ability to read, write, and communicate in English.
• Ability to perform intermediate math.
• Knowledge of appropriate union contracts.
• Ability to multi-task.

Responsibilities

• Register and process guests promptly upon arrival and departure, including greeting guests, assigning rooms, and issuing keys.
• Ensure guest satisfaction by managing the flow of communication at and around the front desk.
• Input information into computer systems (CMP).
• Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate.
• Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction.
• Maintain records of room availability and guest accounts.
• Review accounts and charges with guests during checkout, including payments.
• Maintain contact with support team members (PBX, Maintenance, Facilities, and Housekeeping).
• Keep Team Leader informed of problems for prompt action.
• Convey escort instructions to Bell person.
• Assist in addressing all guest service needs and resolve service-related issues.
• Other duties as assigned.

Skills

Communication

Computer literacy

Problem solving

Multitasking

English language

Math ability

Union knowledge

Job description

PENN Entertainment in Detroit seeks a Front Desk Clerk to greet guests, manage check-ins/outs, and maintain room accounts. You will coordinate with PBX, maintenance, and housekeeping to ensure smooth service.

The role requires strong communication, basic math, and computer literacy; experience with hotel software is a plus. The position offers a fast-paced environment with opportunities for career growth and team collaboration.