Front Desk Guest Experience Specialist

Hollywood Casino at Greektown; Detroit (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Hollywood Casino at Greektown in Detroit is seeking a front desk administrator to greet guests, assign rooms, issue keys, and process arrivals and departures. You will ensure smooth check-ins, coordinate with supporting teams, and handle guest inquiries with professionalism.

The role requires strong communication and computer skills, a focus on accuracy, and a commitment to providing exceptional guest service in a fast-paced casino hotel environment.

Qualifications

• Good verbal and written communication skills are required.
• Ability to operate computer systems and hotel software.
• Ability to read, write, and communicate in English.
• Strong guest services and problem-solving abilities.

Responsibilities

• Register and process guests on arrival and departure, assign rooms, and issue keys.
• Ensure guest satisfaction by managing front desk communications.
• Input information into CMP computer systems.
• Perform guest accounting functions and verify charges at checkout.
• Handle reservations and maintain room availability records.
• Coordinate with PBX, Maintenance, Facilities and Housekeeping.

Skills

Customer service

Guest relations

English fluency

Computer literacy

Tools

CMP system

Hotel software

Job description

Hollywood Casino at Greektown in Detroit is seeking a front desk administrator to greet guests, assign rooms, issue keys, and process arrivals and departures. You will ensure smooth check-ins, coordinate with supporting teams, and handle guest inquiries with professionalism.

The role requires strong communication and computer skills, a focus on accuracy, and a commitment to providing exceptional guest service in a fast-paced casino hotel environment.