Guest Services & Reservations Agent

Yaamava' Resort & Casino at San Manuel; Highland (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Yaamava' Resort & Casino at San Manuel is seeking a PBX Operator to handle and direct incoming calls under the Supervisor PBX. You will provide friendly, courteous service in a high-volume environment, guiding guests to amenities, restaurants, entertainment, and hotel services.

Key duties include answering calls on a multi-line system, forwarding to the correct department, confirming hotel reservations, delivering messages, maintaining logs, and expediting guest requests.

Qualifications

• High school diploma or GED required.
• Minimum of one (1) year customer service experience required. Administrative experience in office/hotel setting preferred.

Responsibilities

• Responds to incoming calls in an efficient manner with a focus on providing exceptional customer service. Answers call via a multi-line phone system, determines purpose of calls and forwards them to the appropriate personnel or department.
• Provides information and demonstrates thorough knowledge to guests regarding amenities, restaurants, entertainment, and/or special promotions. Maintains working knowledge of Yaamava’ Resort and Casino’s offerings and provides geographical directions to callers.
• Confirms online reservations for Hotel rooms and Hotel restaurants and services.
• Accepts and delivers messages as needed promptly and accurately. Maintains call logs pertaining to specific departments requested to be tracked by management.
• Expedites guest requests by utilizing applicable systems to contact the appropriate department or staff member.
• Performs other duties as assigned to support the efficient operation of the department.

Skills

MS Office basics

Telephone etiquette

Customer service

Multitasking

Bilingual (preferred)

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Yaamava' Resort & Casino at San Manuel is seeking a PBX Operator to handle and direct incoming calls under the Supervisor PBX. You will provide friendly, courteous service in a high-volume environment, guiding guests to amenities, restaurants, entertainment, and hotel services.

Key duties include answering calls on a multi-line system, forwarding to the correct department, confirming hotel reservations, delivering messages, maintaining logs, and expediting guest requests.