Guest Services Representative | Part-Time | Bristol, VA

OCI Hospitality; Bristol (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

OCI Hospitality in Virginia is seeking a courteous Guest Services Agent to greet arriving guests, handle check-in and checkout, and ensure every inquiry is addressed promptly. You will maintain the lobby’s appearance, assist guests with local information, and collaborate with other departments to support smooth hotel operations.

Strong interpersonal skills, reliability, and a professional demeanor are essential.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Computer and system knowledge.
• Ability to multitask.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.
• Open availability preferred.
• Weekends and Holidays Required.

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Registers and processes guests upon arrival and departure.
• Demonstrate telephone courtesy and professionalism.
• Attentively listens to guests and anticipates any additional needs or concerns.
• Maintains clean and professional appearance of public areas and hotel office.
• Uses appropriate selling techniques to maximize revenue and occupancy.
• Ensures all guest accounts are complete and accurate.
• Demonstrates a working knowledge of all services and facilities of the hotel and local area.
• Complies with the hotel's standard operating procedures and policies.
• Assists in monitoring and upholding procedures for safety of guests and hotel team members.
• Processes departmental reports.
• Assists team members and other departments as needed to contribute to operational efficiency.
• Delivers amenities and general assistance to guests as requested.
• Performs additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Computer literacy

Multitasking

Stress management

Professionalism

Availability

Job description

Description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrate telephone courtesy and professionalism
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of public areas and hotel office
• Uses appropriate selling techniques to maximize revenue and occupancy
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Computer and system knowledge
• Ability to multitask
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner
• Open Availability Preferred
• Weekends and Holidays Required