Guest Services Representative

OCI Hospitality; Chandler (AZ); Hybrid; USD 32,000 - 42,000; Full time

Job summary

OCI Hospitality in Chandler, AZ is seeking a courteous Guest Services Associate to welcome guests, register arrivals and departures, and address inquiries with poise. You will listen attentively, assist with requests, and maintain a clean, professional lobby and front desk area.

The role requires strong communication and organizational skills, the ability to stay composed under pressure, and a proactive approach to maximizing guest satisfaction and hotel revenue through upselling and

Qualifications

• Must possess strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conducts work-related functions in a professional manner.

Responsibilities

• Provides exceptional guest service and promptly addresses inquiries and concerns.
• Registers and processes guests upon arrival and departure.
• Demonstrates telephone courtesy and professionalism.
• Attentively listens to guests and anticipates additional needs or concerns.
• Maintains clean and professional appearance of public areas and hotel office.
• Uses appropriate selling techniques to maximize revenue and occupancy.
• Ensures guest accounts are complete and accurate.
• Demonstrates working knowledge of hotel services and local area.
• Complies with hotel SOPs and policies.
• Assists in monitoring safety procedures for guests and team members.
• Processes departmental reports.
• Assists other departments to improve operational efficiency.
• Delivers amenities and general assistance to guests as requested.
• Performs additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organization & detail

Professionalism under pressure

Job description

Description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates?telephone courtesy and professionalism??
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of?public areas and hotel office??
• Uses appropriate?selling techniques to maximize?revenue and occupancy?
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner