Guest Services Representative

OCI Hospitality; Fargo (ND); On-site; USD 30,000 - 40,000; Full time

Job summary

OCI Hospitality in Fargo, North Dakota seeks dedicated staff to ensure exceptional guest service and manage both guest inquiries and operational duties. Candidates must possess strong interpersonal skills and the ability to maintain professionalism in high-pressure situations.

Responsibilities include registering guests, enhancing their stay, and ensuring all areas maintain a clean and professional appearance. The ideal candidate demonstrates attention to detail and strong organizational skills to contribute effectively to team efficiency.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provide exceptional guest service and address guest inquiries promptly.
• Register and process guests upon arrival and departure.
• Maintain clean and professional appearance of public areas and hotel office.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Ability to handle stress

Job description

Description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates telephone courtesy and professionalism
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of public areas and hotel office
• Uses appropriate selling techniques to maximize revenue and occupancy
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner