Guest Services Representative

Courtyard by Marriott - Texarkana; Texarkana (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Courtyard by Marriott - Texarkana is seeking a front desk associate to deliver exceptional guest service, process check-ins and check-outs, and uphold smooth daily operations. You will be the first point of contact for guests, handling inquiries with courtesy and accuracy.

The role emphasizes professional communication, detailed account handling, and the ability to respond calmly to busy environments while supporting hotel services and local area information.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Registers and processes guests upon arrival and departure.
• Demonstrates telephone courtesy and professionalism.
• Attentively listens to guests and anticipates additional needs or concerns.
• Uses appropriate selling techniques to maximize revenue and occupancy.
• Ensures all guest accounts are complete and accurate.
• Demonstrates knowledge of hotel services and local area.
• Complies with hotel procedures and policies.
• Assists in maintaining guest and team member safety procedures.
• Delivers amenities and general assistance to guests as requested.

Skills

Interpersonal skills

Communication skills

Organizational skills

Stress management

Job description

Description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates?telephone courtesy and professionalism??
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of?public areas and hotel office??
• Uses appropriate?selling techniques to maximize?revenue and occupancy?
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner