Guest Services Representative

OCI Hospitality; Florida; Presencial; USD 19 000 - 30 000; Tempo integral

Resumo da oferta

OCI Hospitality in Florida is seeking a Front Desk/Guest Services team member to welcome guests, check them in and out, and respond to inquiries with courtesy and professionalism.

You will maintain accurate guest accounts, be knowledgeable about hotel services and local attractions, and support daily operations to ensure a positive guest experience.

Qualificações

• Strong interpersonal and communication skills.
• Organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Professional conduct in all work-related functions.

Responsabilidades

• Register and process guests on arrival and departure.
• Provide exceptional guest service and promptly address inquiries.
• Demonstrate courtesy and professionalism in all interactions.
• Maintain clean, professional appearance of public areas and hotel office.
• Upsell hotel services and maximize revenue and occupancy.
• Ensure guest accounts are complete and accurate.
• Know hotel services and local area.

Conhecimentos

Guest services

Communication

Attention to detail

Poise under pressure

Descrição da oferta de emprego

Description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates?telephone courtesy and professionalism??
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of?public areas and hotel office??
• Uses appropriate?selling techniques to maximize?revenue and occupancy?
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requestedPerforms additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner