Guest Services Representative

OCI Hospitality; Texarkana (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

OCI Hospitality is seeking a Front Desk Agent to warmly welcome guests, check them in/out, and provide personalized service. You will uphold hotel standards, answer inquiries, and coordinate with housekeeping and other departments to ensure a seamless stay.

Ideal candidates demonstrate strong communication, organization, and professionalism in a fast-paced environment while maintaining a welcoming atmosphere for guests from diverse backgrounds.

Qualifications

• Strong interpersonal and communication skills are required.
• Excellent organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provide exceptional guest service and address inquiries promptly.
• Register and process guests on arrival and departure.
• Demonstrate telephone courtesy and professionalism.
• Listen attentively to guests and anticipate needs.
• Maintain clean, professional appearance of public areas and hotel office.
• Use selling techniques to maximize revenue and occupancy.
• Ensure guest accounts are complete and accurate.
• Demonstrate knowledge of hotel services and local area.
• Comply with SOPs and hotel policies.
• Assist in monitoring and upholding safety procedures.
• Process departmental reports.
• Assist team members and other departments to improve efficiency.
• Deliver amenities and general assistance as requested.
• Perform additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Poise under pressure

Professionalism

Job description

Description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates?telephone courtesy and professionalism??
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of?public areas and hotel office??
• Uses appropriate?selling techniques to maximize?revenue and occupancy?
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner