Guest Experience Specialist

OCI Hospitality; Lakewood (CO); Hybrid; USD 2,066,000 - 3,031,000; Full time

Job summary

OCI Hospitality is seeking a front desk/guest services associate to provide exceptional guest service and handle check-in/check-out operations. You will engage with guests, anticipate needs, and support daily hotel operations in a fast-paced environment.

The role emphasizes professional communication, attention to detail, and teamwork to ensure a positive guest experience and smooth hotel functioning.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provides exceptional guest service and addresses inquiries promptly.
• Registers and processes guests upon arrival and departure.
• Uses selling techniques to maximize revenue and occupancy.
• Ensures guest accounts are complete and accurate.
• Delivers amenities and general assistance to guests.
• Assists in monitoring safety procedures and upholds hotel policies.
• Processes departmental reports and supports operation efficiency.

Skills

Interpersonal skills

Communication skills

Organizational skills

Poise under pressure

Job description

OCI Hospitality is seeking a front desk/guest services associate to provide exceptional guest service and handle check-in/check-out operations. You will engage with guests, anticipate needs, and support daily hotel operations in a fast-paced environment.

The role emphasizes professional communication, attention to detail, and teamwork to ensure a positive guest experience and smooth hotel functioning.