Guest Services Representative

Lee Health; Fort Myers (FL); On-site; USD 28,000 - 32,000; Part time

Job summary

Lee Memorial Health System is seeking a part-time Guest Services Representative at Gulf Coast Medical Center in Fort Myers, FL. The role focuses on delivering professional, customer-focused information to guests, patients, and visitors, while supporting concierge services and volunteer coordination.

Responsibilities include ensuring desk coverage across shifts and maintaining up-to-date information for staff and volunteers, contributing to a positive service culture within the department.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years of experience in a customer service setting.
• Excellent communication and interpersonal skills; ability to use basic office software.

Responsibilities

• Provide information to guests and assist with inquiries at guest services desks.
• Support coordination of volunteer and concierge resources.
• Ensure adequate coverage for all shifts at Guest Services desks.
• Keep information books and materials up to date for staff and volunteers.

Skills

Communication skills

Interpersonal skills

Office software

Education

High School Diploma or equivalent

Tools

Computers

Job description

Location: Gulf Coast Medical Center -13681 Doctor's WayFort Myers FL 33912

Department: Customer Service

Work Type: Part Time

Shift: Shift 1/11:30:00 AM to 8:00:00 PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

The primary function of the Guest Services Representative is to ensure that guests of Lee Memorial Health System, including patients, family members, friends, vendors, staff and all others are provided with the right information in a professional, customer-focused, timely manner. This position may be responsible for instilling and ensuring a service excellence culture along with Concierge services, flower delivery and the Fast Pass screening at all Guest Services desks (which may include surgical waiting areas and information desks) within Lee Memorial Health System. The position is responsible for creating a positive environment through cultivating and nurturing volunteer relationships and participation with the Guest Services Department. This includes development, coordination and retention of volunteer and concierge resources for these areas. This position will ensure there is adequate coverage for all shifts for the Guest Services desk operations, and that the most up-to-date information regarding system, campus, and community changes is available to the volunteers/staff through the information book and other materials.

Requirements

Education: High School Diploma or equivalent required.

Experience: A minimum of 2 years of experience in a customer service setting required.

Certification: N/A

License: N/A

Other: Excellent communication skills and the ability to interact and relate well to others. Knowledge of and the ability to use basic office software, computers and office equipment.

US:FL:Fort Myers