Guest Services Specialist

BayCare; Florida; Sur place; USD 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

401k match

Annual bonus program

Discounts

Résumé du poste

BayCare Health System is seeking a Guest Services Specialist at Mease Countryside Hospital in Safety Harbor, FL. This role focuses on delivering world-class hospitality by serving as the liaison for guests to hospital services, managing reception and registration, and maintaining a friendly, efficient patient experience.

Qualified candidates will have at least 1 year in a related field and 2 years of customer service, with advanced computer skills and completion of OLC training within 12 months.

Qualifications

• 1 year related field and 2 years customer service experience are required.
• Must successfully complete OLC training modules within 12 months.

Responsabilités

• Deliver world-class customer service and act as liaison to BayCare hospital services.
• Must possess advanced computer skills and handle reception/registration duties.
• Proficiency in reception, registration/check-in, visitor management, waiting room, document control, and environment of care.

Connaissances

Self-motivated

Team player

Customer service

Computer skills

OLC training

Formation

HS Graduate or GED

Description du poste

Job Code Minimum Salary

Minimum Salary

Maximum Salary

Business and Administrative

Customer Communications

Customer Communications

Safety Harbor:Mease Countryside

Details

Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Specialist

Facility: Mease Countryside Hospital

TheGuest Services Specialistis responsible for the following:

• Delivering world class customer service and functions as the guests’ liaison to all services within the designated BayCare Health System’s hospital and the surrounding community
• Must possess advanced computer skills
• Will become proficient in all the following, as required: reception, registration and check-in, visitor management, waiting room management, document management, environment of care and emergency response.

This role is hospitality-focused and critical to support a positive experience for each guest.

Required specific skills include:

• self-motivated team-player with 1-year of demonstrable success in a high stress, fast-paced work environment.
• Must successfully complete OLC training modules as assigned within 12 months.
• Required Experience is 1 year Related field and 2 years Customer Service.

BayCare offers a competitive total reward package including:

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more
• AND the chance to be part of an amazing team and a great place to work!

Minimum Qualifications:

• 1 year Related field and 2 years Customer Service.

Education:

• HS Graduate or Equivalent GED required

Location: Safety Harbor, FL

Status: PRN (AS NEEDED)

Shift Hours: Varies

Weekend Work: Occasional

Equal Opportunity Employer Veterans/Disabled