Guest Services Representative - Guest Relations - Bayfront Hospital

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health, Inc. is seeking a Guest Services role at Bayfront Hospital in St Pete, FL. The position involves escorting guests, sharing information, and supporting patient and visitor needs to ensure a positive experience within the hospital system.

The candidate will maintain familiarity with hospital departments and staff, refer guests to appropriate contacts, and assist with transportation arrangements as needed. A professional appearance and reliable attendance are required.

Qualifications

• Two years of experience in a customer service setting.
• High School diploma or equivalent.
• Ability to provide information clearly and professionally.

Responsibilities

• Escort guests to in-hospital destinations.
• Maintain knowledge of hospital personnel and departments.
• Provide information to hospital team members.
• Respond to guest or team member needs by phone or in person.
• Make rounds to identify and meet patient/visitor needs.
• Maintain good relations with staff and departments.
• Assist Social Service with transportation and lodging arrangements for patients and families.
• Present a professional image in dress and communication.
• Maintain regular, punctual attendance per policy.

Skills

Customer service

Communication skills

Professionalism

Education

High School diploma

Job description

Position Summary

Provides directions to guests/team members within the hospital system.

This position is located in St Pete, FL at Bayfront Hospital

Responsibilities

• Escorts guests to their in-hospital destinations as needed.
• Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
• Provides information to all hospital team members.
• Responds to needs of guests/team members either on the phone or in person.
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
• Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
• Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
• Presents a professional image in dress, hygiene and communications skills.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.¿

Other Related Functions

• Attends in services/meetings as required.
• Completes all mandatory education.
• Assume the responsibility for professional growth and development
• Other duties as assigned.

Qualifications

Education/Training

• High School diploma or equivalent.

Licensure/Certification

• None.

Experience

• Two (2) years of experience in a customer service setting.