Customer Service Representative - HOD HB Oncology Physicians - The Sanctuary

Lee Health; Fort Myers (FL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Vision insurance

Paid time off

Paid holidays

Tuition reimbursement

EAP

Retirement matching

Career growth opportunities

Patient-centered team

Job summary

Lee Health's Sanctuary Regional Cancer Center in Fort Myers, FL seeks a compassionate Customer Service Representative to support oncology patients and their families. You will help patients navigate appointments, verify insurance, schedule, check-in, and communicate with the care team in a fast-paced healthcare setting.

This full-time role starts at $20.00 per hour, with benefits including vision insurance, paid time off, paid holidays, tuition reimbursement, EAP, retirement matching,

Qualifications

• Education: High School Diploma or GED required.
• Experience: Less than 1 year clerical/administrative required; insurance/customer service preferred.
• Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

Responsibilities

• Handle telephones and patient appointment scheduling.
• Patient check-in and insurance verification processing; authorizations and pre-certifications.
• Post charges and assist with billing; maintain medical records; provide general administrative support to care teams.

Skills

Customer service

Communication

Empathy

IT proficiency

Education

High School Diploma or GED

Job description

Customer Service Representative - HOD HB Oncology Physicians - The Sanctuary

vision insurance, paid time off, paid holidays, tuition reimbursement

United States, Florida, Fort Myers

Location: The Sanctuary - Regional Cancer Center - 8931 Colonial Center Drive Fort Myers FL 33905

Work Type: Full Time

Shift: Shift 1/7:00:00 AM to 6:00:00 PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary Customer Service Representative Oncology

Sanctuary Regional Cancer Center / Fort Myers, FL

Make a meaningful difference in the lives of patients receiving cancer care. Lee Health is seeking a compassionate, service-oriented Customer Service Representative to join our Oncology team at the Sanctuary Regional Cancer Center, conveniently located just off Colonial Boulevard.

In this role, you will be an important part of the patient experience, helping patients and families navigate their appointments and interactions with our care team. We are looking for someone who communicates professionally, demonstrates empathy, and enjoys working in a fast-paced healthcare environment.

Compensation

Please Review Before Applying

The starting rate for all external candidates is $20.00 per hour.

Lee Health offers competitive compensation for entry-level customer service positions and pays above market rates. The starting rate for this opportunity is standardized at $20.00 per hour for all external hires.

Please apply only if you are comfortable accepting the position at this starting rate.

Lee Health Benefits & Perks

• Medical, dental, and vision insurance options.
• Retirement savings plan with employer matching contributions up to 5%.
• Paid time off and paid holidays.
• Tuition reimbursement after one year of employment.
• Employee Assistance Program (EAP).
• Opportunities for professional growth and career advancement within Lee Health.
• Supportive team environment focused on patient-centered care.

Why Lee Health?

At Lee Health, you are more than an employee. You are part of a team making a difference in the lives of our patients and community every day.

Be Valued for Being You.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers