Hospital Guest Services Concierge – Part-Time

Lee Health; Fort Myers (FL); On-site; USD 28,000 - 32,000; Part time

Job summary

Lee Memorial Health System is seeking a part-time Guest Services Representative at Gulf Coast Medical Center in Fort Myers, FL. The role focuses on delivering professional, customer-focused information to guests, patients, and visitors, while supporting concierge services and volunteer coordination.

Responsibilities include ensuring desk coverage across shifts and maintaining up-to-date information for staff and volunteers, contributing to a positive service culture within the department.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years of experience in a customer service setting.
• Excellent communication and interpersonal skills; ability to use basic office software.

Responsibilities

• Provide information to guests and assist with inquiries at guest services desks.
• Support coordination of volunteer and concierge resources.
• Ensure adequate coverage for all shifts at Guest Services desks.
• Keep information books and materials up to date for staff and volunteers.

Skills

Communication skills

Interpersonal skills

Office software

Education

High School Diploma or equivalent

Tools

Computers

Job description

Lee Memorial Health System is seeking a part-time Guest Services Representative at Gulf Coast Medical Center in Fort Myers, FL. The role focuses on delivering professional, customer-focused information to guests, patients, and visitors, while supporting concierge services and volunteer coordination.

Responsibilities include ensuring desk coverage across shifts and maintaining up-to-date information for staff and volunteers, contributing to a positive service culture within the department.