Guest Services Representative

OCI Hospitality; Duncanville (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

OCI Hospitality in Duncanville, TX, is seeking a friendly Front Desk Clerk to deliver exceptional guest service at check-in and check-out. You will answer inquiries, assist with guest needs, and coordinate with other departments to ensure a smooth stay.

The role requires professionalism, strong communication, and the ability to stay calm in busy moments. This is an on-site, full-time position offering opportunities to learn hotel operations and contribute to guest satisfaction.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Registers and processes guests upon arrival and departure.
• Demonstrates telephone courtesy and professionalism.
• Attentively listens to guests and anticipates their needs or concerns.
• Assists in delivering amenities and general assistance to guests as requested.
• Maintains knowledge of hotel services and local area.
• Ensures guest accounts are complete and accurate.
• Assists team members and other departments to contribute to operational efficiency.
• Performs additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Professionalism under pressure

Job description

Description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates?telephone courtesy and professionalism??
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of?public areas and hotel office??
• Uses appropriate?selling techniques to maximize?revenue and occupancy?
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner