Guest Services Representative

Hilton-Garden-Inn-Hotel; Duncanville (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Hilton Garden Inn in Duncanville, TX seeks a friendly Guest Services Agent to welcome guests, register arrivals and departures, and provide exceptional service at the front desk.

You will use selling techniques, maintain accurate guest accounts, know hotel services and local area, and collaborate across teams to ensure guest satisfaction.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Professional conduct in all work-related functions.

Responsibilities

• Provide exceptional guest service and promptly address all inquiries.
• Register and process guests on arrival and departure.
• Listen attentively to guests and anticipate needs.
• Maintain clean and professional appearance of public areas and hotel office.
• Use selling techniques to maximize revenue and occupancy.
• Ensure guest accounts are complete and accurate.
• Demonstrate knowledge of hotel services and local area.
• Follow hotel SOPs and policies.
• Assist in safety procedures for guests and staff.
• Process departmental reports.
• Support other departments to improve operational efficiency.
• Deliver amenities and general assistance to guests as requested.
• Perform additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Stress management

Professional conduct

Customer service

Selling techniques

Job description

Description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates?telephone courtesy and professionalism??
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of?public areas and hotel office??
• Uses appropriate?selling techniques to maximize?revenue and occupancy?
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner