Guest Services Representative

Courtyard by Marriott Bristol, VA; Bristol (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Courtyard by Marriott Bristol, VA is seeking a courteous Front Desk Associate to greet guests, process arrivals and departures, and provide accurate information about the hotel and local area. You will respond to guest inquiries, coordinate with other departments to ensure smooth service, and uphold safety and standard operating procedures while maintaining a professional appearance.

Weekend and holiday availability is required; strong communication and organizational skills are essential to

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.
• Ability to work weekends and holidays.

Responsibilities

• Greet guests and process check-in/check-out efficiently.
• Address guest inquiries and concerns promptly.
• Maintain clean public areas and hotel office appearance.
• Upsell services to maximize revenue and occupancy.
• Handle guest accounts accurately and maintain records.
• Coordinate with departments to ensure seamless operations.
• Deliver amenities and assist guests as requested.
• Adhere to hotel policies and safety procedures.

Skills

Interpersonal skills

Organizational skills

Stress management

Professionalism

Weekend/holiday availability

Job description

Description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates?telephone courtesy and professionalism??
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of?public areas and hotel office??
• Uses appropriate?selling techniques to maximize?revenue and occupancy?
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner
• Ability to work weekends and holidays