Guest Services Pro — Weekly Pay & Benefits

ESA Management, LLC; Pensacola (FL); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering-dis/

Job summary

ESA Management, LLC is seeking a Guest Services Representative to support the front desk operations at Pensacola Extended Stay America. You will assist guests, answer phones, check-in/out, and handle payments in line with company guidelines and procedures.

The role requires delivering excellent guest service, managing reservations, and maintaining orderly front desk areas while ensuring safety and security standards are met. Weekly pay and competitive wages are offered.

Qualifications

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology; perform audits when necessary.
• Understand and comply with safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payment per guidelines.
• Complete front office daily paperwork and ensure safety & security procedures are followed.
• Resolve guest issues via Make it Right process with professionalism and courtesy.
• Process reservations, registrations, payments, and departures per company procedures.
• Maintain cash, credit card and city ledger accounts for the property.

Skills

English proficiency

PMS software

Audit procedures

Basic math

Problem solving

Guest relations

Education

High School Diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative to support the front desk operations at Pensacola Extended Stay America. You will assist guests, answer phones, check-in/out, and handle payments in line with company guidelines and procedures.

The role requires delivering excellent guest service, managing reservations, and maintaining orderly front desk areas while ensuring safety and security standards are met. Weekly pay and competitive wages are offered.