Guest Services Pro: Warm Welcomes & Check-in Expert

Zermatt Resort; Midway (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Zermatt Resort in Midway, Utah is seeking a friendly Guest Services Representative to be the first point of contact for guests, handle check-in/check-out, and assist with reservations and front desk operations.

You will share information on resort amenities, local attractions, and activities, resolve guest concerns with professionalism, and support bell services and shuttle transport as needed. Flexible, weekend-ready availability is required.

Qualifications

• 1 year of customer service experience preferred
• Previous hotel, resort, or hospitality experience preferred
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to multitask and remain professional in a fast-paced environment
• Valid driver's license required
• Flexible schedule with availability for weekends, holidays, and varying shifts

Responsibilities

• Welcome guests and provide a positive first impression of the resort
• Perform guest check-in and check-out procedures accurately and efficiently
• Manage reservations, guest inquiries, and special requests
• Provide information regarding resort amenities, activities, and local attractions
• Address guest concerns and resolve issues with professionalism and excellent customer service
• Assist with bell services, resort activities, and shuttle transportation as needed
• Maintain a clean, organized, and professional front desk environment
• Uphold resort service standards and policies at all times

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Flexible schedule

Valid driver's license

Job description

Zermatt Resort in Midway, Utah is seeking a friendly Guest Services Representative to be the first point of contact for guests, handle check-in/check-out, and assist with reservations and front desk operations.

You will share information on resort amenities, local attractions, and activities, resolve guest concerns with professionalism, and support bell services and shuttle transport as needed. Flexible, weekend-ready availability is required.