Guest Services Pro - Front Desk with PTO & 401k

HHM Hotels; New York (NY); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Matching

Daily Pay

Life Insurance

Wellness Program

Travel Discounts

Commuter Benefits

Employee Assistance Program

Professional Development

Referral Bonus

Job summary

HHM Hotels in New York is seeking a Guest Service Agent to greet, register and assist guests at the front desk, ensuring a smooth check-in/out and adherence to brand standards. You will handle payments, reservations and guest requests in a courteous, professional manner.

Ideal candidates have a high school diploma and prior customer service experience. Familiarity with PMS systems is a plus, and you will support in peak times while maintaining guest satisfaction and safety.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and register them in the system according to hotel standards.
• Compute bills, collect payments, and handle check-out procedures.
• Make and confirm reservations and manage guest requests.
• Respond to guest inquiries and resolve complaints with escalation when needed.
• Assist in the breakfast area or help guests with luggage during peak periods.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels in New York is seeking a Guest Service Agent to greet, register and assist guests at the front desk, ensuring a smooth check-in/out and adherence to brand standards. You will handle payments, reservations and guest requests in a courteous, professional manner.

Ideal candidates have a high school diploma and prior customer service experience. Familiarity with PMS systems is a plus, and you will support in peak times while maintaining guest satisfaction and safety.