Guest Services Pro: Front Desk, Reservations & Payments

Extended Stay America; Livermore (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Employee Perks Program

Job summary

Extended Stay America is hiring a Guest Services Representative in Livermore, California. This role focuses on assisting guests with check-in/check-out, addressing guest requests, and maintaining a clean, organized environment. Applicants should have a high school diploma and strong customer service skills. The position offers benefits such as weekly pay, competitive wages, and an Employee Assistance Program. Join a team committed to providing exceptional guest experiences.

Qualifications

• Understand and communicate in English proficiently.
• Proficient operation of the property management system technology.
• Add, subtract, multiply, and divide in all units of measure.

Responsibilities

• Assist guests with check-in and check-out processes.
• Maintain cleanliness of hotel areas including the front desk.
• Resolve guest issues through the Make it Right process.

Skills

Customer service

Communication

Problem-solving

Education

High School Diploma or General Education Degree (GED)

Tools

Property management system technology

Job description

Extended Stay America is hiring a Guest Services Representative in Livermore, California. This role focuses on assisting guests with check-in/check-out, addressing guest requests, and maintaining a clean, organized environment. Applicants should have a high school diploma and strong customer service skills. The position offers benefits such as weekly pay, competitive wages, and an Employee Assistance Program. Join a team committed to providing exceptional guest experiences.