Guest Experience Specialist

Extended Stay America; Pleasanton (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program discounts

Job summary

Extended Stay America is seeking a Guest Services Representative in Pleasanton, CA. The role focuses on welcoming guests, answering phones, checking in/out, processing payments, and maintaining accurate front desk records while upholding ESA safety standards.

The position involves promoting ESA services, handling guest requests, and ensuring a clean, organized lobby and front desk area in line with brand guidelines.

Qualifications

• High School Diploma or GED required.
• Excellent English communication and interpersonal skills.
• Experience operating a property management system is preferred.
• Cash handling and basic arithmetic proficiency.

Responsibilities

• Assist guests with check-in/check-out, answer phones and collect payments.
• Process reservations and maintain accurate front desk records.
• Handle in-house balances and maintain cash, credit card, and city ledger accounts.
• Keep the front desk, lobby, and common areas clean and organized.
• Promote ESA services and convert inquiries into reservations and occupied rooms.
• Adhere to safety and security policies and assist with guest requests when possible.

Job description

Extended Stay America is seeking a Guest Services Representative in Pleasanton, CA. The role focuses on welcoming guests, answering phones, checking in/out, processing payments, and maintaining accurate front desk records while upholding ESA safety standards.

The position involves promoting ESA services, handling guest requests, and ensuring a clean, organized lobby and front desk area in line with brand guidelines.