Guest Services Specialist — Front Desk & Reservations

Extended Stay America; Richardson (TX); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Employee Recognition Programs

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America is seeking a Guest Services Representative in Richardson, Texas. This role includes checking guests in and out, assisting with reservations, and maintaining hotel cleanliness. The ideal candidate will have a high school diploma or GED and strong customer service skills. Responsibilities also include ensuring compliance with safety procedures and handling cash transactions efficiently. A commitment to providing an excellent guest experience is essential. Join a team that values recognition and offers competitive wages!

Qualifications

• Must demonstrate a strong commitment to providing an excellent guest experience.
• Ability to resolve guest issues using the Make it Right process.
• Proficient operation of the property management system technology.

Responsibilities

• Check guests in and out and assist with reservations.
• Maintain cleanliness of the hotel and assist with various areas.
• Handle collection efforts for in-house balances.

Skills

English proficiency

Customer service skills

Cash handling

Problem-solving

Education

High School Diploma or GED

Job description

Extended Stay America is seeking a Guest Services Representative in Richardson, Texas. This role includes checking guests in and out, assisting with reservations, and maintaining hotel cleanliness. The ideal candidate will have a high school diploma or GED and strong customer service skills. Responsibilities also include ensuring compliance with safety procedures and handling cash transactions efficiently. A commitment to providing an excellent guest experience is essential. Join a team that values recognition and offers competitive wages!