Guest Services Representative

Topbrassdallas; West Allis (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

Dreamscape Hospitality is seeking a Guest Services Representative in Wisconsin to deliver exemplary customer service at the front desk. You will check guests in and out, manage reservations, and handle inquiries with a friendly, can-do attitude.

Responsibilities include answering calls, providing concierge recommendations, and ensuring accurate billing. The role requires strong communication skills, multitasking ability, and flexible hours, including evenings and weekends.

Qualifications

• High school diploma or equivalent required; some college or hospitality training preferred.
• Previous experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests, check them in/out, and provide information about services and amenities.
• Handle check-outs, ensure accurate billing and payment processing.
• Answer calls, respond to inquiries, and provide solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as local attractions recommendations.
• Maintain a tidy front desk area and assist with luggage handling as required.
• Uphold the hotel’s quality and hospitality standards at all times.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Flexibility

Reservations software

Basic computer skills

Education

High school diploma or equivalent

Hospitality training

Tools

Hotel reservation software

Job description

Description

Job Summary:

The Guest Services Representative is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.

Key Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Qualifications

• High school diploma or equivalent required; some college or hospitality training preferred.
• Previous experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Work Environment

• This job operates in a professional hotel environment.
• The role routinely uses standard office equipment such as computers, phones, and photocopiers.
• The noise level in the work environment is usually moderate.

Compensation

Competitive hourly wage, commensurate with experience.

Equal Employment Opportunity

Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Requirements

Physical Requirements

• Ability to stand, walk, and remain on feet for extended periods.
• Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).
• Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.