Guest Services Pro: Front Desk & Reservations

Kinseth Hospitality Companies; Champaign (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

DailyPay

401k

Paid training

Paid PTO

Referral program

Hotel/restaurant discounts

Job summary

Kinseth Hospitality Companies in Champaign, IL is seeking a Front Desk Agent to warmly greet guests, check them in and out, and provide information on local attractions. You will handle phone inquiries, reservations, and guest requests with accuracy and courtesy.

Responsibilities include processing payments, maintaining lobby cleanliness, and coordinating with housekeeping and other departments to ensure a smooth guest experience.

Qualifications

• Customer service experience or training preferred.
• Ability to process payments and handle cash accurately.
• Friendly, professional communication with guests.
• Willingness to learn hotel reservation systems.

Responsibilities

• Greets, registers guests, and handles room assignments and wake-up calls.
• Answers inquiries about services, local attractions, and directions.
• Checks guests in/out, processes payments, and manages deposits.
• Maintains front desk area and logs shift communications.
• Routes calls and assists with reservations via phone and written requests.

Skills

Customer service

Cash handling

Phone etiquette

Guest relations

Tools

Reservation systems

POS terminal

Job description

Kinseth Hospitality Companies in Champaign, IL is seeking a Front Desk Agent to warmly greet guests, check them in and out, and provide information on local attractions. You will handle phone inquiries, reservations, and guest requests with accuracy and courtesy.

Responsibilities include processing payments, maintaining lobby cleanliness, and coordinating with housekeeping and other departments to ensure a smooth guest experience.