Front Desk Agent

Prominence Hospitality Group; Champaign (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Flexible schedules

Employee discounts

Training and career development

Competitive pay & incentives

Job summary

The Courtyard by Marriott Champaign is seeking a Front Desk Agent to greet guests, check them in/out, and answer inquiries with warmth and efficiency. You will manage calls, assist with reservations, and maintain accurate front desk records to ensure a seamless arrival and departure experience.

Ideal candidates will have a High School diploma or GED, strong organizational skills, and a positive, upbeat attitude.

Qualifications

• High School diploma or GED required or equivalent.
• Strong organizational and analytical skills, attention to detail, multitasking, and time management.
• Working knowledge of Microsoft Office and reservation management systems is a plus.
• Positive, upbeat attitude with excellent listening and communication skills.

Responsibilities

• Warm Welcome: Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
• Attention to Detail: Monitor lobby and front desk records, complete required reports, and process purchase requisitions and invoices.
• Positive Energy: Maintain a positive, upbeat attitude and bring energy to the team.
• Problem Solving: Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.

Skills

Customer service

Communication

Multitasking

Time management

Attention to detail

Organizational skills

Education

High School diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

Are you passionate about creating exceptional guest experiences and eager to advance your hospitality career? At Courtyard by Marriott Champaign, we’re looking for a fun, energetic, and detail-oriented Front Desk Agent to be the face of our hotel and ensure every guest has a warm welcome and memorable stay!

Location: 1811 Moreland Boulevard Champaign, IL 61822

Why Choose Prominence Hospitality

• IGNITE Your Career – We invest in you with comprehensive training, career growth opportunities, and leadership development.
• Competitive Pay & Incentives– We recognize and reward your hard work and dedication.
• Paid Time Off– Enjoy time to rest and recharge.
• Work/Life Balance – Enjoy flexible schedules and generous employee discounts (your friends and family benefit too!).
• Inclusive & Empowering Culture– We celebrate diversity and encourage innovation.

What You’ll Do as Front Desk Agent

• Warm Welcome:Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
• Attention to Detail:Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.
• Positive Energy:Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team as we work hard and have fun together!
• Problem Solving: Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.

What You’ll Bring

• Education & Experience: High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
• Skills:Strong organizational and analytical skills, attention to detail, multitasking, and time management.
• Technical Abilities:Working knowledge of Microsoft Office and reservation management systems is a plus.
• Personality:Positive, upbeat attitude with excellent listening and communication skills.

Why This Role Matters

As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.