Front Desk Agent: Guest Experience Champion

Courtyard by Marriott Champaign; Champaign (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Flexible schedules

Employee discounts

Job summary

Courtyard by Marriott Champaign is seeking a Front Desk Agent to warmly welcome guests, check them in, and help ensure a memorable stay. The role emphasizes guest services, quick problem solving, and maintaining a tidy lobby with accurate records.

You will handle calls, assist with inquiries, and contribute to a positive team atmosphere with a focus on hospitality excellence and guest satisfaction.

Qualifications

• High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
• Strong organizational and analytical skills, attention to detail, multitasking, and time management are essential.
• Excellent listening and communication skills are important for guest interactions and problem solving.

Responsibilities

• Warm Welcome: Greet, register, issue room keys, and assist guests to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, ensuring high service levels.
• Attention to Detail: Monitor lobby/areas for cleanliness, maintain front desk records, complete reports, process invoices.
• Positive Energy: Maintain a positive, upbeat attitude and contribute to a fun team environment.
• Problem Solving: Listen effectively to resolve guest concerns quickly.

Skills

Organizational skills

Analytical skills

Attention to detail

Multitasking

Time management

Listening and communication

Education

High School diploma or GED

Bachelor’s degree or 2 years related experience

Tools

Microsoft Office

Reservation management systems

Job description

Courtyard by Marriott Champaign is seeking a Front Desk Agent to warmly welcome guests, check them in, and help ensure a memorable stay. The role emphasizes guest services, quick problem solving, and maintaining a tidy lobby with accurate records.

You will handle calls, assist with inquiries, and contribute to a positive team atmosphere with a focus on hospitality excellence and guest satisfaction.